LCL

The conversational bank

strategy:

Reinvent the bank branch model:
• Meet customer’s new expectations and needs
• Define a concept adapted to new uses

solution:

An innovative customer journey accompanied by breakthrough design:
• Open spaces that create a more convivial customer-advisor relationship.
• A concept that places the well-being of customers and employees at its heart (fitting out of back-office, relaxation area, acoustics, etc.)
• A modular concept, easy deployment.

expertise:
strategy, architectural concept, customer journey and experience, technical development and deployment.

The conversational bank,
genuine porosity between
the back office
and the front office

les sièges sociaux du groupe total

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